To proceed with the return, please follow the steps below within 15 days from the day you received the product.
Copy and complete this information in an email, and send it to the Customer Service department by email at firstname.lastname@example.org.
- NAME AND SURNAME:
- ORDER NUMBER:
- ORDER RECEIPT DATE:
Conditions of withdrawal
1st. The product must be returned in its original packaging.
2nd. The refund of the amount paid by the applicant will be made as soon as possible and in any case, within a maximum period of 1 days from receipt and verification of the product that is the object of the purchase withdrawal. In no case will the shipping or postage paid be refunded.
For any exchange or return, the products must keep the original packaging and have not been used.
If you have any questions about the return process, you can contact us at email@example.com.
Return shipping costs
1º You can send us the product to be returned from the transport agency of your choice. We recommend doing it in a certified way so that there are no delivery problems, since we do not take responsibility for the loss of products not sent by us.
2º Choose our shipping method. We take care of collecting the package from your home and bringing it to our facilities. The shipping cost, 6.90 in Peninsula and Portugal will be deducted from the amount to be returned.
The buyer will have a period of 3 hours to cancel the order made successfully. Within the period of 3 hours, the cancellation will not entail any cost for the buyer. Once that time has passed, if the buyer wants to cancel his order, he will have to follow the procedure for returning the package once he has received it at home.
To cancel the order, the customer must send an email to firstname.lastname@example.org with the subject “Cancel order” followed by the order number provided in the confirmation.
In the body of the email, the buyer must provide the following information:
– NAME AND SURNAME:
– ORDER NO: